SUPPORT
Help & Support
Your ledger records and preferences stay on this device.
Currency conversion sends only currency codes and a date, never your amounts or ledger data.
Include the app version, iOS version, selected language, and the steps that led to the issue. Do not email private ledger entries or financial account details.
Common checks
- Purchase not visible: make sure the device is online, then open Settings and tap Restore purchase.
- Exchange rate unavailable: verify the date and internet connection, then try again later. The app will not create a converted entry without a valid rate.
- Recurring entry missing: check that the plan is enabled, its start date has arrived, and the short-month rule matches the selected day.
- Wrong currency: free entries use the main display currency. After paid access is active, choose a specific currency inside the transaction or recurring-plan editor.
- Language: the default follows iOS. You can select another language from TallyPop Settings at any time.
Subscriptions
The monthly plan renews automatically unless canceled. Manage or cancel it in Apple Account subscription settings. It unlocks the multi-currency feature while the subscription is active.
Local storage
TallyPop does not currently provide an account or cloud sync. Removing the app can remove locally stored ledger data. Keep this in mind before deleting the app or erasing the device.
帮助与支持
遇到问题时，请发邮件至 [email protected]，并注明 App 版本、iOS 版本、所选语言和复现步骤。请不要发送私人账目或金融账户信息。
- 未显示购买项目：确认设备已联网，然后在设置中点击“恢复购买”。
- 无法获取汇率：检查日期与网络后稍后重试；没有有效汇率时，App 不会创建折算账目。
- 固定账单未生成：确认计划已启用、开始日期已到，并检查短月份规则。
- 语言默认跟随 iOS，也可以随时在元气账本设置中手动切换。
月度订阅会自动续订，直至取消；可在 Apple 账户的订阅设置中管理。订阅有效期间会解锁多币种功能。App 暂不提供账号或云同步，删除 App 可能会移除本地账目。